Help Centre

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    Information on COVID19

    Thank you for your interest in Garden of Life products. We understand your concerns. We know there is a lot of uncertainty and stress around us at the moment. During a time of global crisis when we have all limited our travel and movement, we know that our customers rely on their clean, organic supplements not only to address their deficiencies, but also to help boost their immune system health, manage stress, contribute to normal digestion and much more. That's why it's no surprise that dietary supplements (including ingredients, manufacturing, distribution, sales and transportation) are "critical" to the infrastructure of our healthcare and public health sectors. Meanwhile, at Garden of Life, we are doing everything we can to ensure a stable and reliable supply of our products so that they are available to all who need them. Rest assured that the safety and efficacy of our products is of the utmost importance. All our manufacturers have taken extra precautions to ensure that facilities and personnel operate in accordance with strict WHO and local authority guidelines. All raw materials have strict specifications and control measures and their certificates of analysis are maintained. We test all finished products for heavy metals, microbial growth and pathogenic species such as E. coli and Salmonella. 

    At Garden of Life, we exist to enhance extraordinary health, so your health and the health of all our consumers is our first priority. Most importantly, we are confident in the safety of all our formulas. We are committed to making the right decisions for you and will keep you informed of any changes online, via email and through our social networks. Please keep visiting this page for the latest information.


    Yes, we are always available 24 hours a day online at https://www.gardenoflife.co.uk/ and we will do everything we can during this time to ensure that our website is working normally for all customers.

    Yes - the World Health Organization (WHO) has indicated that people receiving parcels are not at risk of contracting COVID-19. It is understood that these types of viruses do not survive for long on objects such as letters or parcels. However, you should follow PHE's advice and wash your hands more often than usual with soap and warm water.

    Public Health England (PHE) has stated that there's no evidence to suggest that the virus can be transmitted from packages.

    Unfortunately, some locations are affected by COVID-19, which may delay the delivery of orders.

    Click here for information on normal delivery times and rates in the UK.

    Click here for more information on normal international delivery times and rates.

    For the most up-to-date information on your order, please check its status using the tracking link provided in your shipping email or click here to track your order. 

    My Account

    It's easy to register with Garden of Life. Simply head to our registration page and provide the necessary information, including a valid email address.

    If you'd like to stay up to date with the latest Garden of Life news and product launches and receive exclusive discounts, tick the 'Yes, please' box when you're invited to sign up to the newsletter at the bottom of the page.

    Make sure you tick the 'Yes, please' box when you sign up for our newsletter to receive exclusive offers.

    If you're already registered and would like to receive these emails, you can log in to your account and change your Communication Preferences or follow this link.


    You can easily change your account information, including your payment information, password and address book.

    Log in to your account to access all of the options at the bottom of the page in the Account Settings section.

    We care about the security of your information and comply with data processing laws. For more information, please see our Privacy Policy page.

    Go to the login page and select 'Forgot Your Password?' and you'll be able to reset your password in no time.

    To unsubscribe, simply log in to your account and select the Email Preferences option to update your preferences. You can decide to sign up again at any time.

    The 'Favourites' function allows you to save your favourite items in your own individual list. You can then use this list to select items to put in your shopping cart and purchase.

    To add items to your list, click 'Add to Favourites' on the product information page, which can be found on the top right hand side of the page, just underneath the price.

    To remove items from your list, simply click the cross icon on the product image on your 'Favourites' page.

    Once your order reaches a certain quantity, free gifts may be waiting for you with your basket.

    Click on the product or free sample of your choice and you'll see the number of free gifts selected change from 0/0 to 1/1. You can then proceed to the checkout.

    Please note that if you've forgotten to add your gifts when ordering, we won't be able to reimburse you for this in the form of gifts or credits.

    We're currently accepting applications for different kinds of partnerships. For more information, please visit: https://www.gardenoflife.co.uk/ambassador-page.list

    Ordering

    We're sorry to hear your the item you ordered is no longer in stock. This means we'll have to wait until it's available again, which could take 2-3 weeks.

    As the item hasn't been distributed through our warehouse, payment should not have been taken, as we follow a 'pay as you ship' policy.

    If you're happy to wait for the item, the system will trigger your order as soon as stocks are full. Your order will then be dispatched and you'll receive a confirmation email.

    If you no longer require the item, please log into your account and send us a message so we can help you.

    We do our best to make the online ordering process as easy as possible - we even keep items in the basket for an hour in case you need to leave the page temporarily.


    Step 1: Search for the products you need and add them to the basket. You can then continue shopping or access your basket.

    Step 2: Gifts may be waiting for you with your basket once the order has reached a certain quantity. Click on the product or free sample of your choice and the number of free gifts selected will change from 0/0 to 1/1. Once you have everything you need, proceed to checkout.

    Step 3: If you have saved addresses and payment options in your account, they'll be displayed directly during the checkout process to make it easier to complete the order. Otherwise, you'll have to enter this information manually.

    Step 4: Check that all information is correct and that you're ready to complete the order. We'll send you a confirmation email as soon as the order is shipped.

    You can track your order through our tracking page.

    The shipping email we send also includes the estimated arrival date of your order with a link so you can track the order with a single click.

    If you can't find the information you are looking for, please send a message to our Customer Service team from your account.

    We're sorry that your code isn't working.

    Here are some possible reasons why:

    You may be trying to use more than one code at a time. Unfortunately, you can only use one code per order.

    You may be using a code that doesn't apply to the products in your cart.

    You may be using a code that's already expired. Our offers may change hourly, daily, weekly or monthly. If a code doesn't work, it's possible that the associated promotion is no longer active on our site. Please note that if the code has expired and you have missed out on the promotion, unfortunately we cannot send you another code or refund the difference.

    You may be using a code obtained from a third party with whom we do not work, or a code that applies to another sales site.

    You may be using a code from another Garden of Life site. The offers we provide are localised and do not apply to all areas.

    If none of the above apply to you, please contact our Customer Service team to inform us of a problem with a discount code.

    You can also check the terms and conditions of an individual offer.

    Once your order reaches a certain quantity, free gifts may be waiting for you with your basket.

    Click on the product or free sample of your choice and you'll see the number of free gifts selected change from 0/0 to 1/1. You can then proceed to the checkout.

    Please note that if you've forgotten to add your gifts when ordering, we won't be able to reimburse you for this in the form of gifts or credits.

    Yes - simply click on the basket icon at the top of page and you'll be able to see the item(s) you've added.

    Use the '+' button to increase the quantity of your favourite items or the '-' button if you've selected too many. To remove an item completely, click the 'x' button.

    Yes - you can select your preferred delivery address at the checkout. Your order will be added to one of your saved addressed by default, but you can choose to add a new one too.

    We'll email you as soon as it's on its way and you can also track your order here

    As we want our products to reach you as quickly as possible, items may sometimes be shipped separately.

    We're sorry to hear that you want to cancel.

    Is there anything we can do to help you so you don't have to? You can contact our Customer Service team via your account.

    If not, select the order you wish to cancel. You can cancel individual items or the entire order.

    You can only cancel an order 15 minutes after placing it. We'll then send you an email within an hour to confirm the cancellation.

    If the cancellation fails, it's because the order is already being prepared. In-stock items are processed quickly so that we can deliver products to our customers without delay. See our Returns Policy for help with returning the order.

    Once you've placed your order, it cannot be changed.

    If you want to try to cancel it so that you can place a new order, you must log in to your account.

    Select the order you wish to cancel and you'll be given the choice to cancel individual items or the entire order.

    We'll send you an email within an hour to let you know if the cancellation worked. Please do not place a new order until you hear from us.

    You can try to cancel the item via your account by selecting the item and choosing the cancel option. We'll email you within an hour to let you know if it worked.

    Items in stock are processed quickly so that we can deliver products to our customers without delay. If the cancellation fails, you can send the item back to us - see our Returns Policy to find out how.

    Need more help? You can send a message to our Customer Service team via your account.

    Thanks for sharing your recent experience with one of our Garden of Life products.

    We take all complaints seriously and are committed to providing high-quality products.

    If you're concerned about the quality of any of our products, please let our Customer Service team know via your account. Please retain the product until our team contacts you, in case the product is needed to process your complaint.

    We're sorry to hear that - sometimes there can be mistakes, but we can help you if you send us a message via your account.

    We'll need the following information:


    1. Your order number

    2. The incorrect item received

    3. The correct item ordered

    As soon as we've looked into what's happened, we'll send you an email with the result.

    Select the order you wish to cancel in your account. Please note tha you can only cancel an order within 15 minutes of placing it.

    If the cancellation was successful, we'll send you an email within an hour.

    If the cancellation was unsuccessful, this means your order is ready to be dispatched. Items in stock are processed quickly so we can deliver products to our customers without delay. We apologise for any inconvenience.

    However, you can contact our Customer Service team via your account and we'll do our best to find a solution that suits you.

    Payment and Discounts

    We offer a variety of online payment methods so our customers can easily access the best sports nutrition products. These include:

    Visa

    Visa Debit

    Mastercard

    American Express

    You can choose your preferred payment method at the time of payment. As we take fraud very seriously, our staff will carry out checks on you and the card issuer. This procedure exists so we can keep our customers safe.

    If you see the status 'Payment Problem', please don't worry, as this can be easily resolved and our products will arrive as soon as possible!

    Before re-entering your card details, ensure that the expiry date and billing address are correct and check your account balance.

    If you've done all of this and still can't resolve the problem, please contact our Customer Service team, who'll be happy to help you.

    If you want to add new payment methods to your account, you can do this at the checkout stage.

    Your new card details will be saved once you've placed your order, so next time you can order your favourite supplements with ease.

    When all your items are in the basket, enter the code in the box labelled 'enter your discount code'. Click 'Add' to apply the discount.

    Here are some reasons why the code may not work:

    You may be trying to use more than one code at a time. Unfortunately, you can only use one code per order.

    You may be using a code that doesn't apply to the products in your cart.

    You may be using a code that's already expired. Our offers may change hourly, daily, weekly or monthly. If a code doesn't work, it's possible that the associated promotion is no longer active on our site. Please note that if the code has expired and you have missed out on the promotion, unfortunately we cannot send you another code or refund the difference.

    You may be using a code obtained from a third party with whom we do not work, or a code that applies to another sales site.

    You may be using a code from another Garden of Life site. The offers we provide are localised and do not apply to all areas.

    If none of the above apply to you, please contact our Customer Service team to inform us of a problem with a discount code.

    You can also check the terms and conditions of an individual offer.

    We're sorry that your code isn't working.

    Here are some possible reasons why:

    You may be trying to use more than one code at a time. Unfortunately, you can only use one code per order.

    You may be using a code that doesn't apply to the products in your cart.

    You may be using a code that's already expired. Our offers may change hourly, daily, weekly or monthly. If a code doesn't work, it's possible that the associated promotion is no longer active on our site. Please note that if the code has expired and you have missed out on the promotion, unfortunately we cannot send you another code or refund the difference.

    You may be using a code obtained from a third party with whom we do not work, or a code that applies to another sales site.

    You may be using a code from another Garden of Life site. The offers we provide are localised and do not apply to all areas.

    If none of the above apply to you, please contact our Customer Service team to inform us of a problem with a discount code.

    You can also check the terms and conditions of an individual offer.

    Once you've placed an order, the payment will be displayed as 'pending' in your account until the products are shipped. The 'pending' status of the transaction indicates that the payment is authorised.

    Once your order reaches a certain quantity, free gifts may be waiting for you with your basket.

    Click on the product or free sample of your choice and you'll see the number of free gifts selected change from 0/0 to 1/1. You can then proceed to the checkout.

    Please note that if you've forgotten to add your gifts when ordering, we won't be able to reimburse you for this in the form of gifts or credits.

    Delivery

    We'll send you an email as soon as your order is on its way, so you can find out when it's due to arrive.

    You can also track your order through our tracking page.

    Have you checked the delivery note? Your package may have been left in a safe place, such as your neighbour's house or your local post office.

    Our Delivery Information page can provide you with more information about delivery times.

    If you need to report your order as lost, please contact our Customer Service team via your account.

    All of our UK delivery options are available here.

    All of our international delivery options are available here.



    Dear customer, please note that due to the current global situation there may be delays in delivery. We are working very hard to keep these delays minimal, but some situations are unfortunately out of our control. 

    To find information about usual UK delivery times and prices, please click here

    To find information about usual International delivery times and prices, please click here.

    If your order can't fit through the letterbox or requires a signature, you'll receive a delivery card from the delivery service letting you know where your package is and how you can collect it.

    Your account contains information about previous orders. Click on the order in question to find out more. If the order is shipped with tracking, you can track it from your account with a single click.

    The email we send you about your order being shipped also includes the estimated arrival date of the order. It also contains a link to track the order with a single click.

    Can't find the information you are looking for? Please send a message to our customer service team from your account.

    You can select the order you wish to cancel in your account. Please note that you can only cancel an order within 15 minutes of placing it. If the cancellation was successful, we'll send you an email within an hour.

    If the cancellation was unsuccessful, this means that the order is ready to be dispatched. Items in stock are processed quickly, so we can deliver products to our customers without delay. We apologise for any inconvenience. However, you can contact our Customer Service team via your account and we'll do our best to find a solution that suits you.

    Due to increased activity from 26/11/2021, delivery times for orders placed from 26/11 to 30/11/2021 may be extended. We will keep you informed by email when your order is dispatched and the delivery date.

    Returns and Refunds

    Please see our returns policy page for more information.

    If you can't find the answer to your question, our Customer Service team is here to help - you can contact them via your account.



    You just need to log in to your account to contact our Customer Service team and they'll do the rest.

    You'll need to tell them the reason for the return so they can choose the best option for you.

    Please see our returns policy page for more information.

    We're sorry to hear that you wish to return the item. All we ask is that you let us know that you no longer want your order within 14 days of receiving it. After 14 days, we cannot accept the return in exchange for a refund. Please note that we do not accept returns if items have been opened or used.


    To return your order to us safely, please log in to your account and contact our Customer Service team, who will send you all the information you need. You can also check our returns policy page.

    As soon as we receive your return, we'll look into the reasons for the return and inform you of the next steps.

    You should then receive an email informing you of our actions.

    You'll be refunded to your account within 5 working days - we'll send you an email to let you know that your refund is on its way.

    If you've still not received your refund 10 days after receiving the email, please contact our Customer Service team via your account.

    Website

    Please visit our Terms and Conditions page.

    If you're having problems paying online or accessing any other part of our site, please contact our Customer Service team immediately.

    Please visit our Privacy Policy page.

    You have the right to ask what personal data we hold about you. You can email us via your account to make this request.
    We're currently accepting applications for different kind of partnerships. Please visit our ambassador page to find out more: https://www.gardenoflife.co.uk/ambassador-page.list

    Contact us

    Click here to find out how to contact us.

    We're currently accepting applications for different kind of partnerships. Please visit our ambassador page to find out more: https://www.gardenoflife.co.uk/ambassador-page.list

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