Help Centre
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Make sure you tick the 'Yes, please' box when you sign up for our newsletter to receive exclusive offers.
If you're already registered and would like to receive these emails, you can log in to your account and change your Communication Preferences or follow this link.
You can easily change your account information, including your payment information, password and address book.
Log in to your account to access all of the options at the bottom of the page in the Account Settings section.
We care about the security of your information and comply with data processing laws. For more information, please see our Privacy Policy page.
Go to the login page and select 'Forgot Your Password?' and you'll be able to reset your password in no time.
To unsubscribe, simply log in to your account and select the Email Preferences option to update your preferences. You can decide to sign up again at any time.
The 'Favourites' function allows you to save your favourite items in your own individual list. You can then use this list to select items to put in your shopping cart and purchase.
To add items to your list, click 'Add to Favourites' on the product information page, which can be found on the top right hand side of the page, just underneath the price.
To remove items from your list, simply click the cross icon on the product image on your 'Favourites' page.
Subscriptions
Yes, you will receive a confirmation email within 24 hours of your order being shipped from our warehouse, along with all tracking information. Your subscription can also be accessed via your account section.
Yes, there is no commitment when you subscribe. You can cancel your subscription, update your delivery address, postpone your delivery by up to two consecutive months and update the payment details, all from your account section.
Special offers will not apply on top of any subscription discount, except where it relates to meeting a spend threshold.
No, there are no hidden fees.
Once you start your subscription plan for a product, it will be shipped to you based on your chosen frequency without the need to order it again. You can cancel at any time.
Payment and Discounts
We offer a variety of online payment methods so our customers can easily access the best sports nutrition products. These include:
Visa
Visa Debit
Mastercard
American Express
You can choose your preferred payment method at the time of payment. As we take fraud very seriously, our staff will carry out checks on you and the card issuer. This procedure exists so we can keep our customers safe.
If you see the status 'Payment Problem', please don't worry, as this can be easily resolved and our products will arrive as soon as possible!
Before re-entering your card details, ensure that the expiry date and billing address are correct and check your account balance.
If you've done all of this and still can't resolve the problem, please contact our Customer Service team, who'll be happy to help you.
If you want to add new payment methods to your account, you can do this at the checkout stage.
Your new card details will be saved once you've placed your order, so next time you can order your favourite supplements with ease.
When all your items are in the basket, enter the code in the box labelled 'enter your discount code'. Click 'Add' to apply the discount.
Here are some reasons why the code may not work:
You may be trying to use more than one code at a time. Unfortunately, you can only use one code per order.
You may be using a code that doesn't apply to the products in your cart.
You may be using a code that's already expired. Our offers may change hourly, daily, weekly or monthly. If a code doesn't work, it's possible that the associated promotion is no longer active on our site. Please note that if the code has expired and you have missed out on the promotion, unfortunately we cannot send you another code or refund the difference.
You may be using a code obtained from a third party with whom we do not work, or a code that applies to another sales site.
You may be using a code from another Garden of Life site. The offers we provide are localised and do not apply to all areas.
If none of the above apply to you, please contact our Customer Service team to inform us of a problem with a discount code.
You can also check the terms and conditions of an individual offer.
We're sorry that your code isn't working.
Here are some possible reasons why:
You may be trying to use more than one code at a time. Unfortunately, you can only use one code per order.
You may be using a code that doesn't apply to the products in your cart.
You may be using a code that's already expired. Our offers may change hourly, daily, weekly or monthly. If a code doesn't work, it's possible that the associated promotion is no longer active on our site. Please note that if the code has expired and you have missed out on the promotion, unfortunately we cannot send you another code or refund the difference.
You may be using a code obtained from a third party with whom we do not work, or a code that applies to another sales site.
You may be using a code from another Garden of Life site. The offers we provide are localised and do not apply to all areas.
If none of the above apply to you, please contact our Customer Service team to inform us of a problem with a discount code.
You can also check the terms and conditions of an individual offer.
Delivery
We'll send you an email as soon as your order is on its way, so you can find out when it's due to arrive.
You can also track your order through our tracking page.
Have you checked the delivery note? Your package may have been left in a safe place, such as your neighbour's house or your local post office.
Our Delivery Information page can provide you with more information about delivery times.
If you need to report your order as lost, please contact our Customer Service team via your account.
Dear customer, please note that due to the current global situation there may be delays in delivery. We are working very hard to keep these delays minimal, but some situations are unfortunately out of our control.
To find information about usual UK delivery times and prices, please click here.
To find information about usual International delivery times and prices, please click here.
If your order can't fit through the letterbox or requires a signature, you'll receive a delivery card from the delivery service letting you know where your package is and how you can collect it.
Your account contains information about previous orders. Click on the order in question to find out more. If the order is shipped with tracking, you can track it from your account with a single click.
The email we send you about your order being shipped also includes the estimated arrival date of the order. It also contains a link to track the order with a single click.
Can't find the information you are looking for? Please send a message to our customer service team from your account.
You can select the order you wish to cancel in your account. Please note that you can only cancel an order within 15 minutes of placing it. If the cancellation was successful, we'll send you an email within an hour.
If the cancellation was unsuccessful, this means that the order is ready to be dispatched. Items in stock are processed quickly, so we can deliver products to our customers without delay. We apologise for any inconvenience. However, you can contact our Customer Service team via your account and we'll do our best to find a solution that suits you.
Contact us
Click here to find out how to contact us.
We're currently accepting applications for different kind of partnerships. Please visit our ambassador page to find out more: https://www.gardenoflife.co.uk/ambassador-page.list
Returns and refunds
Please see our returns policy page for more information.
If you can't find the answer to your question, our Customer Service team is here to help. You can contact them via your account.
We try not to make things too complicated, just log in to your account to contact our Customer Service team and they will do the rest.
You will need to tell them the reason for the return so they can choose the best option for you.
Please see our returns policy page for more information.
We are sorry to hear that you wish to return the item.
All we ask is that you let us know that you no longer want the order within 14 days of receiving it. Once this period has passed, we cannot accept the return in exchange for a refund.
Please note that we do not accept returns if the items have been opened and used. We apologise for any potential inconvenience.
To return the order safely to us, please log in to your account and contact our Customer Service.
They will send you all the information you need, but you can also check our returns policy page.
We are sorry to hear that you wish to return the item.
All we ask is that you let us know that you no longer want the order within 14 days of receiving it. Once this period has passed, we cannot accept the return in exchange for a refund.
Please note that we do not accept returns if the items have been opened and used. We apologise for any potential inconvenience.
To return the order safely to us, please log in to your account and contact our Customer Service.
They will send you all the information you need, but you can also check our returns policy page.
You will be refunded to your account within 5 working days and we will send you an email to let you know that the refund is on its way!
If you have not received your refund and it has been 10 working days since you last received our email, please contact our Customer Services team via your account.
Every Health
Our local Garden of Life website will now offer an exclusive selection of our best-selling products, with enhanced UK delivery options. For our full range of vitamins, protein powders, and many more, visit Every Health!
Yes, customers will still be able to purchase the full range of Garden of Life products on Every Health. In addition, you can also discover an array of new products from well-known, trusted brands.
Every Health, our sister site, offers nutritional supplements from a multitude of trusted brands, all dedicated to supporting your health and wellbeing. It’s extensive range of supplements is catered to meet the health needs of individuals of all ages, from children to adults and the elderly, regardless of different diets and lifestyles.
Every Health and Garden of Life work together to offer you an extensive selection of premium health and wellness products. As our sister site, Every Health upholds the same high standards of quality and customer care that you’ve come to expect from Garden of Life.
While our local Garden of Life website focuses on an exclusive selection of our best-selling products with improved delivery options, Every Health will feature our full range of products, providing you with diverse options to support your health journey.
Absolutely! Every Health takes pride in ensuring the authenticity and quality of all the products they carry, including those from Garden of Life.
